Customer satisfaction is at the heart of everything we do at SmartyAds. Understanding our partners’ needs and continuously improving our services is our priority. That’s why we recently conducted a Customer Satisfaction survey to measure how well we’re supporting our partners and where we can enhance our approach.

What is a customer satisfaction survey?

A Customer Satisfaction survey (CSAT) is a structured way to gather feedback from clients, helping us assess how satisfied customers are with our products, services, or support. By analyzing the results, we gain valuable insights into what we’re doing well and what areas need improvement.

Why customer satisfaction survey matters to our team

At SmartyAds, customer satisfaction isn’t just a survey — it’s a reflection of how well we support our partners in achieving their goals. CSAT helps us measure the quality of our service, responsiveness, and expertise, ensuring that we’re always improving. By actively listening to feedback, we refine our approach, strengthen partnerships, and continue delivering top-tier solutions. High CSAT scores validate our commitment, while constructive insights push us to do even better.

The results: A strong endorsement from our partners

With a 46% response rate, our survey results provide a clear picture of how our partners perceive their collaboration with us. We’re proud to share that our team has received overwhelmingly positive feedback. Here are the key takeaways:

  • Responsiveness: 92% of respondents rated our responsiveness as highly satisfying, reflecting our commitment to meeting the needs of our partners in a timely manner. When asked about their overall experience with their dedicated Account Managers, our partners awarded us the highest ratings, reflecting the exceptional level of satisfaction. 
  • Proactive Communication: 84% of partners appreciated our proactive approach to communication, demonstrating that we anticipate needs and keep our partners informed every step of the way.
  • Knowledge & Expertise: The vast majority of respondents acknowledged our deep industry expertise. This recognition reinforces our position as thought leaders in the field and demonstrates the value our partners place on the insights and strategies we bring to the table.
  • Problem-Solving Skills: Our ability to resolve challenges effectively was praised as a standout feature, further solidifying our reputation for reliability and responsiveness.

The role of our account managers

At SmartyAds, our Account Managers are more than just points of contact — they are the backbone of our client support system. They work closely with our partners, ensuring smooth collaboration, providing strategic insights, and addressing any challenges proactively. Their dedication and expertise play a key role in driving success for our clients, making them an essential part of our service excellence.

When asked about their overall experience with their dedicated Account Managers, our partners gave an impressive rating, with 99% satisfaction. 

The responsiveness of our Account Managers received the highest rating, with 100% satisfaction. 

Additionally, the value our Account Managers bring to partnership growth was rated highly, accounting for a 98% satisfaction rate. These scores highlight our dedication to providing top-tier service and ensuring successful collaborations.

Our team: The key to success

At the core of these outstanding results is our team of dedicated professionals who are always ready to support our clients and drive their success. We believe that expertise and continuous learning are fundamental to delivering exceptional service. That’s why we invest in ongoing training, skill development, and industry education. 

Our team undergoes regular workshops and knowledge-sharing sessions to stay ahead of market trends, enhance problem-solving abilities, and provide innovative solutions tailored to our partners' needs. This commitment ensures that every interaction with our team is valuable, insightful, and results-driven.

What our partners are saying

Among the feedback we received, many highlighted our dedication, hands-on support, and strategic insights that help partners achieve their goals. Our commitment to building strong, collaborative relationships allows us to understand each partner’s unique needs and provide tailored guidance. Many have noted that our proactive approach and in-depth expertise make a real difference in navigating challenges and seizing new opportunities. This consistent recognition reinforces our mission to be more than just a service provider—we strive to be a trusted partner who is investing in long-term success.

Looking ahead: Our commitment to excellence

These results affirm that our approach is working, but they also serve as a motivation to keep improving. We are committed to enhancing our services even further by strengthening communication, expanding our expertise, and ensuring seamless collaboration with our partners.

We appreciate all the valuable feedback we received and will continue striving for excellence in every aspect of our service. A big thank you to our partners for their trust and collaboration!